SANCTUARY HOUSING ASSOCIATION - WEST BROMWICH, WE

Absolutely terrible. They do not communicate between departments. Maintenance app. made for morning, between 8.00 - 12.00 p.m., received 2 confirmation texts at different times. No one turned up until 3.00 p.m., engineer knew nothing about the morning app. I had to cancel hospital app. because of this. I am a pensioner with several hospital appointments i need to attend. Now i have to rebook AGAIN because of Sanctuary's inefficiency. Not happy.

THIS PROPERTY WAS LET TO MY DAUGHTER UNDER FALSE PRETENCES SHE WAS TOLD AND I AM HER WITNESS AS I VIEWED THE PROPERTY WITH HER THAT THE BLACK MOULD WAS TREATED AND THET PROBLEM WAS THE PREVIOUS TENNANT NOT OPENING WINDOWS WHEN SHE WAS COOKING AND WHEN HER TIMBLE DRYER WAS ON THIS ALL LIES THE PROPERTY WAS LET TO MY DAUGHTERT THE HOUSING OFFICER WHO LET THE PROPERTY AND CAME UP WITH THIS STATEMENT IS H***** M****** THE STAFF NEVER COMMUNICATE WITH EACH OTHER MY DAUGHTER HAS HAD TO THROW 2 BEDS BEDROOM FURNITURE BABYS CLOTHES MY DAUGHTER AND GRANDAUGHTER ARE SLEEPING AND LIVING IN THE LIVING ROOM SLEEPING ON THE MATRESS ON THE FLOOR THE MATRESS BUILDS UP WITH WATER AND HAS THROWN 2 MATRESSES AWAY ALREADY THE LAMINATE THAT WAS PUT DOWN HAS ALL RISEN ANDHAS TO BE THROWN AWAY THIS HAS BEEN GOING ON FOR MONTHS AND THEY KEEP COMING UP WITH MY DAUGHTER HAS REFUSED WORKMEN INTO THE PROPERTY WHICH IS ALL LIES AS THEY PHONE ME WHEN A WORKMAN IS DUE TO VISIT AND MY DAUGHTER MAKES SURE SHE IS IN FOR THEM EXCUSES EXCUSES EXCUSES IS ALL THEY KEEP GIVING US WELL NOW AM FED UP I WITH THERE EXCUSES I AM GOING TO INFORM ENVIROMENTAL HEATH AND A SOLICITOR TO SORT THIS PROBLEM OUT FOR HER AS SANCTUARY ARE NOT PROFFESIONAL COMPANY AND THERE STAFF NEED EXTENSIVE TRAINNING IN CUSTOMER SKILLS

Sanctury housing in west Bromwich only listen to gossip don't help tenets I lived in sanctuary home over 10yrs now I suffer from ptsd from doing 2 tours in army and I have server depression and anxiety my girlfriend who my career looks after me I don't go out much part from weekends I spend at my girls friends home with all my medication I take I'm out of it all day never awake never answer my door to strangers or invited guests unless iv been notified or my girlfriend has so I let them in I recently had a letter from sanctuary housing saying they are concerned I don't live at my address they sent me an tenancy termination form y I don't konw it made me very ill very suicidal y wud they send letter like that I'm always in keep 2myself I have social anxiety