SUPAGLAZING LTD - STROOD, KE

Very highly recommended. I've used this company for the last 15 years on various properties and projects. Always helpful, experienced staff and I can't fault the products. Fitted promptly and cleanly by polite, tidy professionals. Just updated the porch on one of my rented properties and what a fantastic job. Other members of my family have used them recently too and were all pleased I'd sent them to the friendly people there. It really is a friendly, family company. Thanks to all at Supa for all your hard work.

This is the worst company I have ever had to deal with; the management do not want to know if there is a problem. I had to get legal advice and sent a registered letter when things starting going wrong which was completely ignored. They do not call you back or put you on hold until you have to hang up; it is so frustrating to deal with a company like this. It took over 5 months of waiting to finally get all the windows fitted. During that time the window and rain damaged the walls as they had not sealed around the windows when I brought this to their attention they ignored it. They also damaged my wooden floor in the lounge again they ignored this fact. In the end I just wanted to get the windows fitted so that I did not have to deal with them anymore. For weeks some of the panes of glass were missing and boarded up (they brought the wrong size). They pulled out the original bay windows and did not use proper supports to hold up the front of the house until they fitted the new frames. They had to re-make some of the windows because they got the size wrong although they blamed this on me (and made out that they were doing me a favour). Every time I spoke to them they brought up the fact that they had to re-make some of the windows. They also had to remake a sill as they measured the angle incorrectly (they had to refit the old window again until this was made), they left a window on the street and it fell over and was damaged (they still fitted it and I had to accept it being covered with a plastic strip to hide the damage). They didn’t fit fire hinges then lied that that they were fire hinges (I had to keep insisting that they were not correct). They did not fit two window boards inside, they said this was not in the contract but it was. During that time I called the company countless times, they never called back; the secretary to the director is incredibly rude and unprofessional she hung up on the telephone a few times, they are absolutely unbelievable. They promised to come but never showed on numerous occasions. I had to take 5 days off work and wait in on another 6 Saturdays. They don’t care about customers, in the end one of the directors did get involved but only because she wanted to be paid. She actually threatened to take the windows out if I did not pay when the windows were finally fitted (this was before the windows were even fitted) as she knew the amount of issues I had. Just before they finally finished the job someone from head office came under the pretence to complete the work and said he was not leaving until I paid him, he then tried to take the glass out of the windows and would not leave my property unless I paid him the small amount I had withheld until they finished the job. I had no option but to pay, now am still waiting on the job to be completed. I am reporting them to FENSA as they should not be trading. The fitters were helpful enough and embarrassed by the whole situation, it is not their fault the company is so badly organised. The fitters acknowledge that the company management is a complete shambles. The salesman was very helpful and professional which is why I used the company in the first place (although he did not want to know at all when there was a problem). Apparently he is told not to get involved with problems as it will affect his sales.
I regret ever seeing the Supaglazing advertisement in my local newspaper. The price the quoted was okay and the windows are average but definitely not worth going through months of absolute hassle. Never again!
Double glazing companies are renowned for being problematic but this has got to be the absolute worst company ever! Of course things can go wrong but it is how they are dealt with that matters and Supaglazing do not care at all and have absolutely no customer service skills.
I sympathise with the other negative reviews as I have had a similar experience.
Do not do not use this company, you have been warned!

The fitting team arrived when they said they would, Peter and his team were very polite. The conservatory windows installation was carried out very efficiently.
Definitely recommend SupaGlazing. Professional job!

I had a wonderful conservatory fitted. The fitting team where punctual and polite. They even cleaned up each evening during the process and I have no problem recommending this company

Fantastic,Very efficient and they did a good job And tidied.left no mess.