GRAPHIC DESIGN ACADEMY - FAREHAM, HA

My experiences of this father and son company followed a theme that seems to appear often if you read the various negative reviews for Rosenthal Design Services on the internet. Initial professional appearance then once initial half of fee paid in readiness for first draft of drawings all the problems start; late delivery of drawings, drawings inaccurate/ incomplete (builders find hard to understand them), late submission to local authority if submitted at all, lots of chasing from client, never answer phone calls - extremely hard to get hold of! The positive reviews on this site are a million miles from the service I experienced - they are almost too positive! If you want to hire someone who takes your money, fails to deliver and puts you through a whole world of stress and hassle then this firm is for you, if you want a more professional experience then go elsewhere! They are certainly consistent albeit with a strange business model!

" We met Lee and Les from Rosenthal Architectural following number of meetings and research with other architects. From the outset we found them friendly, professional but more importantly keen to listen to our ideas and incorporate them in the design. We were delighted with the plans and also the service they provide in dealing with the Council and all the paperwork. They were happy to come back a number of times to accommodate the personal changes we wanted to make . It couldn't have gone smoother . We also used Rosenthal for an introduction to building firms and it was one of those firms that we eventually picked. We couldn't have been happier with them and the finished job was better than we could have imagined. We would recommend Rosenthal to anyone looking to undertake home improvements or extensions''

Miles and Jo Henson

Dear Les and Lee

I am writing to thank you for the outstanding service we received from you from start to finish. Your professionalism and enthusiasm was second to none. You guided us through the whole process and came up with some amazing ideas and plans. We now have the house we had hoped for thanks to you being able to turn our vision and ideas into the real thing. We wouldn’t hesitate to recommend you, and have done so, and shall continue to do so. If any potential clients would like to talk to us we would be more than happy to do so.

Kind regards,
Laura Knight

Yes appear very professional, get your money then cant get hold of them

I absolutely agree with all negative reviews about Rosenthal Design Services. It looks like they are all the same and true. Initial appearance and professional approach very good but then they seem to disappear! Our application was refused and we have been trying to get in touch with them but they never answer phones or email. Most of the time the answerphone said that they were either driving somewhere or on holiday. Very stressful, waste of time and at this very moment it looks like we have to take things in our own hands.My mistake- next time I want to hire someone to do jobs in my house I will search the whole internet for reviews!!!!