LRC 4X4 LTD - CONGLETON, CH

1.0 (1 reviews)
Garages ClosedOpens at 08:30
Monday08:30 to 17:30 
Tuesday08:30 to 17:30 
Wednesday08:30 to 17:30 
Thursday08:30 to 17:30 
Friday08:30 to 16:00ClosedOpens at 08:30
SaturdayClosed
SundayClosed

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Andrea Farr
1.0 Feb 14, 2022 3:56:08 PM

Awful customer service from this garage, it used to be a well run garage with good customer service but after my experiences over the last 11 months I wont go there again.
Sorry for the very long review but this has been going on for a year now!

I took my car there for a new drivers door lock to be fitted in August 2019. Bearing in mind that I always keep my car very clean, both inside and out, when I went to pick it up there were muddy boot prints all over the drivers mat, carpet and door sill.
After initially complaining I was offered a wash and a hoover next time it was in for some work. Not good enough I felt. After eventually getting a reply from the manager/owner they offered me a full showroom valet as a gesture of goodwill. Great I thought, good customer service. I wish I'd never bothered to be honest. I was given a courtesy car for the day that then broke down on me at 7am on the A34. Could this get any better? The supposedly showroom valet was done, and I took my car home. When I opened my boot and proceeded to check the car over properly externally, I was yet again disappointed. The boot not opened to clean the bumper, polish spilled on my boot liner and not cleaned up, none of the black trim was cleaned properly, and the story goes on.
At the time I also had a warning light showing up sometimes on the dash. I asked them to check this. I was told it probably the battery and I'd need a new one. When I said that they had put it on less than 18 months ago, it was checked again for me to be now told it's the alternator and would cost over £600 for a non genuine one. Luckily I said I'll think about it. I went and got a second and third opinion. Both garages tested the alternator and both said it was fine. Their advice was to get an auto electrician to take a look at it, which I did. With in 5 mins he had diagnosed the problem as the secondary battery, and asked me if anyone had mentioned this?! No they hadn't so at the cost of replacing the secondary battery at £90 the problem was cured.
Meanwhile as yet another gesture of goodwill for the poor valeting service LRC said that they would respray my wheels at cost price. Yet again the car goes into LRC and they have it for almost a week, and requested I pay cash for the work.
6 months later the paint on the wheels is flaking off all over the place.
I contacted Alex again and if the wheels had any kind of warranty, his reply was "No because we didn't charge for the job and anyway the company we used has gone out of business!!"
Annoyed is an understatement of how I feel at the service LRC have offered, or rather not offered over this last year.
Just a word of warning to everyone. Good luck if you're taking your car there!

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Please call us on 07831 133704. See other numbers registered by the company in the "Telephone" area.

LRC 4X4 LTD company is located at King Street.

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