107, Mill Green
Congleton - CH - CW12 1GD
| Monday | 08:30 to 17:30 | |
| Tuesday | 08:30 to 17:30 | |
| Wednesday | 08:30 to 17:30 | |
| Thursday | 08:30 to 17:30 | |
| Friday | 08:30 to 16:00 | ClosedOpens at 08:30 |
| Saturday | Closed | |
| Sunday | Closed | |
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Reviews
Awful customer service from this garage, it
used to be a well run garage with good
customer service but after my experiences
over the last 11 months I wont go there
again.
Sorry for the very long review but this has
been going on for a year now!
I took my car there for a new drivers door
lock to be fitted in August 2019. Bearing in
mind that I always keep my car very clean,
both inside and out, when I went to pick it
up there were muddy boot prints all over the
drivers mat, carpet and door sill.
After initially complaining I was offered a
wash and a hoover next time it was in for
some work. Not good enough I felt. After
eventually getting a reply from the
manager/owner they offered me a full showroom
valet as a gesture of goodwill. Great I
thought, good customer service. I wish I'd
never bothered to be honest. I was given a
courtesy car for the day that then broke down
on me at 7am on the A34. Could this get any
better? The supposedly showroom valet was
done, and I took my car home. When I opened
my boot and proceeded to check the car over
properly externally, I was yet again
disappointed. The boot not opened to clean
the bumper, polish spilled on my boot liner
and not cleaned up, none of the black trim
was cleaned properly, and the story goes on.
At the time I also had a warning light
showing up sometimes on the dash. I asked
them to check this. I was told it probably
the battery and I'd need a new one. When I
said that they had put it on less than 18
months ago, it was checked again for me to be
now told it's the alternator and would cost
over £600 for a non genuine one. Luckily I
said I'll think about it. I went and got a
second and third opinion. Both garages
tested the alternator and both said it was
fine. Their advice was to get an auto
electrician to take a look at it, which I
did. With in 5 mins he had diagnosed the
problem as the secondary battery, and asked
me if anyone had mentioned this?! No they
hadn't so at the cost of replacing the
secondary battery at £90 the problem was
cured.
Meanwhile as yet another gesture of goodwill
for the poor valeting service LRC said that
they would respray my wheels at cost price.
Yet again the car goes into LRC and they have
it for almost a week, and requested I pay
cash for the work.
6 months later the paint on the wheels is
flaking off all over the place.
I contacted Alex again and if the wheels had
any kind of warranty, his reply was "No
because we didn't charge for the job and
anyway the company we used has gone out of
business!!"
Annoyed is an understatement of how I feel at
the service LRC have offered, or rather not
offered over this last year.
Just a word of warning to everyone. Good
luck if you're taking your car there!
Frequently asked questions
Please call us on 07831 133704. See other numbers registered by the company in the "Telephone" area.
LRC 4X4 LTD company is located at King Street.
It is very easy to get to LRC 4X4 LTD company. Just select the "See on Map" option on the map displayed on the page and follow the indicated path from your current location.
To check availability access the "Opening hours" area and find out when to contact the LRC 4X4 LTD company.